Payment Policy

Last updated: November 3, 2026

1. Ordering status and payment methods

The new digital and print offers are being prepared, and paid self-service checkout is not open yet. Website projects start with an enquiry; scope and payment arrangements are confirmed before an order is accepted.

When checkout opens, the available payment methods and total charges will be shown before payment. An account sign-in alone is not a purchase.

2. Payment Confirmation

Once your payment has been successfully completed and your order has been verified, you will receive an order confirmation email at the email address provided during checkout.

Please review your order details carefully after receiving the confirmation email.

If you believe any information is incorrect, please contact us as soon as possible at:

[email protected]

3. When We Begin Your Project

Because Memorill products are personalised, we begin preparing your project after your payment has been successfully confirmed.

Depending on the product you purchase, the next step may include:

Beginning your storytelling programme
Activating an eligible AI interview allowance
Reviewing a self-guided story draft
Collecting stories, photographs, and other materials
Preparing your personalised memoir or memorial project

The specific timeline depends on the product or service you select.

4. Payment Security

Payments will be processed through the payment provider displayed at checkout.

Memorill does not ask you to send payment passwords or complete card details through our contact form.

Your payment transaction is also subject to the payment provider’s own terms, conditions and privacy practices.

5. Currency and Additional Charges

The currency charged will be displayed at checkout.

Your bank or payment provider may apply currency conversion fees, international transaction fees, or other charges depending on your account and location.

Any such fees charged directly by your payment provider are outside Memorill’s control.

6. Failed or Pending Payments

If your payment is declined, cancelled, incomplete, or remains pending, we may be unable to begin your project until payment has been successfully completed.

If you experience a payment issue, please contact your payment provider first.

You may also contact us if you need assistance confirming the status of your Memorill order.

7. Refunds and Cancellations

Any refund or cancellation eligibility is governed by our Refund & Cancellation Policy.

Because many Memorill products are personalised and made specifically for you, cancellation and refund rights may change once work has begun or after you approve a draft.

Please review our Refund & Cancellation Policy before placing your order.