Last updated: November 3, 2026
For cancellations, refunds and personalised project approval, please read our Refund & Cancellation Policy. It is the same policy used at checkout.
Physical books
Printed books are personalised. After you approve the digital proof and printing has begun, change-of-mind returns are not accepted, subject to applicable consumer rights.
Damaged, defective or incorrect items
If a book arrives damaged, has a manufacturing defect, or is materially different from the approved proof, contact [email protected] with your order number, a description and clear photographs. We will review the issue and work with you toward an appropriate remedy.
Contact us before mailing an item so we can explain the next steps and, where a return is needed, provide the correct return address. No return address is published here.
Digital files and websites do not require a physical return. Please contact us about issues with your digital project.
Nothing in this page limits your rights under applicable consumer protection laws.